Ordering Policy

• Orders must be placed exclusively through our official website.
• Upon successful order placement, you will receive an email confirmation detailing your order and an accompanying invoice.
• Kindly review your order carefully, and should there be any discrepancies, please contact us promptly for clarification.
  

Pricing Policy

• The prices of all our products are transparently listed on our website.
• After completing your order, a final invoice will be sent to you, which will include a detailed breakdown of pricing and applicable taxes.
• Please note that the prices displayed on the website are final, and we do not engage in negotiations.

Payment Policy

• Orders will only be processed upon receipt of full payment.
• We accept various payment methods, including credit/debit cards, UPI, net banking, and other digital payment options available at checkout.

Discount & Promotion Policy

• At Ether Chocolate, we are committed to offering exceptional handcrafted chocolates of the highest quality. As such, we do not offer discounts, promotions, or coupon codes.
  

Shipping Policy & Packaging

• Each order is carefully packaged to preserve the quality and integrity of our products during transit, ensuring a perfect experience upon arrival.

Out-of-Mumbai Deliveries (Within India)

• Shipping & Packaging Charges: ₹450
• Order Processing Time: 1-2 working days
• Delivery Timeline: 4-6 working days
• Express Delivery: Available starting from ₹3,000 (cost may vary based on order size and shipping distance)

Local Deliveries (Within Mumbai)

• Cakes: Delivered on the selected date and time at checkout.
• Chocolates & Confectioneries: Delivered within 4-5 working days.
• Delivery Charges: Based on serviceable pin code.

Cancellation Policy

• We do not offer cancellations or refunds once an order is confirmed. However, in exceptional cases, we offer store credit valid for 3 months.

Refund & Replacement Policy for Damaged Products

• Should your product arrive damaged, we kindly request that you provide clear images of the damaged product and packaging.
• Our team will carefully review the claim and, if validated, offer store credit for the value of the damaged product within 15 days.

Gift Card Terms

• Gift cards are delivered digitally via email after purchase and include a unique redemption code.
• Gift cards can be used on any product storewide.
• If the purchase total is less than the gift card value, the remaining balance will stay as store credit and can be used for future purchases.
• If the order total exceeds the gift card balance, the remaining amount can be paid using another payment method.
• Unused balances remain available for future purchases.

How to Use Your Gift Card

• Visit our online store at etherchocolate.com.
• Add your favorite items to the cart.
• Click checkout and enter your phone number and delivery address.
  After adding your address, click proceed to pay.
• You will see the option “Have a gift card?” — click it.
• Enter your gift card code.
• The gift card value will be applied if applicable.

For any questions or assistance, please contact us at hello@etherchocolate.com

Ingredients & Allergens Policy

• We take great pride in using only the finest ingredients to craft our chocolates. However, we understand that some of our customers may have dietary or nutritional concerns. To address this, a comprehensive list of allergens and nutritional information is available [HERE]
• Should you have specific concerns regarding allergies or dietary restrictions, please review this information carefully or contact our concierge team at +91 9137801624 for further assistance.

Customer Service Policy

• Our dedicated customer service team is available to assist with any inquiries or concerns you may have.
• Phone Number: +91 9137801624
• Email: hello@etherchocolate.com
• Service Hours: 11:00 AM - 9:00 PM (IST)

Complaints & Dispute Resolution Policy

• Should you have any complaints or disputes, please reach out to our Client Concierge via the provided contact details.
• Our team will diligently review the matter and strive to provide a resolution in a timely manner